Updating Sending Details and Your Sender Domain
Send VIP Notifications from your own email address, and add your organization's details to the email footer.
Sending Details
| Detail | Default | Can it be changed? |
|---|---|---|
| Sender address | info@ingo.me | Yes, with a custom sender domain (see below). You choose the full address, for example events@yourcompany.com |
| Sender name | Your event name followed by "Notifications", for example "NEXT 2026 : Notifications" | No. The sender name always follows this format, including with a custom sender domain |
| Replies | Go to the sender address | Not currently. Add a contact email in the email Body if participants need to reach you |
| Footer | Unsubscribe link | Yes, a compliance footer can be added (see Updating the Footer on Your VIP Notifications) |
Send from Your Own Domain
Sending from your own address, for example events@yourcompany.com, helps participants recognize your emails and can improve deliverability. There's no extra cost.
Good to know
- One domain per community. All events in the community send from the same address.
- Root domains only. Use an address like events@yourcompany.com. Subdomains such as events@mail.yourcompany.com aren't supported yet.
- You'll need someone who can add DNS records for your domain, usually your IT or web team.
How to set it up
- Complete the Customize Sender Information form and choose Custom Sending Domain. Include:
- The exact sending address you want to use.
- The community it's for.
- A contact on your IT or DNS team.
- We'll send you a set of DNS records (CNAME and TXT records).
- Your IT team adds the records to your domain exactly as provided:
- Set them to DNS only. If you use Cloudflare, turn the proxy off for these records.
- Enter the Host value exactly as given, without adding your domain again.
- Reply to our email once the records are added. We'll verify them and complete the setup. The records don't expire, so your IT team only needs to add them once.
- We'll confirm once your emails are sending from the new address.
PRO TIP: Start this at least a week before your first send. DNS changes can take time, and emails keep sending from info@ingo.me until setup is complete.
Add a Compliance Footer
If your organization needs legal and privacy details in its emails, InGo can add a compliance footer to your VIP Notifications. It includes your Organization Legal Name, Display Name, Mailing Address and Privacy Policy URL, and works with both HTML and Plain-text emails.
To request it for your community, complete the Customize Sender Information form and choose VIP Notification Footer Update. You can also set different details for individual events. See Updating the Footer on Your VIP Notifications.
Send InGo Support your:
- Organization Legal Name
- Display Name (the organization name recipients recognize, shown in the footer)
- Mailing Address
- Privacy Policy URL
Unsubscribes
Every VIP Notification includes an unsubscribe link. Recipients can unsubscribe from that event, or from all events in your community.
Frequently Asked Questions
Can we change the sender name?
Not at the moment. The sender name is always your event name followed by "Notifications", even when you send from your own domain.
Can replies go to a different address?
Not at the moment. Replies go to the sender address. If participants need to reach your team, include a contact email in the Body of the email.
Can each event use a different sender address?
No. The sender domain is set per community. If you need a different address for some events, talk to your InGo Account Manager about a separate community.
We added the records, but emails still come from info@ingo.me.
Reply to our setup email or contact support@ingo.me. We complete a final verification step after your records are added, and we'll confirm once your emails are sending from the new address.
Does a custom domain change the email content?
No. Only the sender address changes.