Why Did Participants Move Back to Their Original Group After a Sync
Understand how registration platform syncs place participants into groups, and how to keep your group changes in place.
If your event is connected to a registration platform, InGo regularly syncs participants from that platform. Each sync places participants in the InGo group that matches their attendee type, based on your Integration Settings.
Because of this, participants you move into a different group with a file upload can be moved back by the next sync. Uploading participants into a group does not keep them there.
| How the participant was moved | Can the next sync move them back? |
|---|---|
| Upload into the new group | Yes |
| Change Group on the Participants report | No |
IMPORTANT: To keep participants from a synced registration platform in a different group, move them with Change Group, not with an upload.
How to Keep Participants in the Group You Choose
- On the Event Summary page, click Configure and select Registrants / Participants.
- Select the participants you want to move.
- Click Change Group, choose the group, and confirm.
Participants moved with Change Group stay in that group:
- Future syncs and file uploads will not move them, even if their attendee type changes on the registration platform.
- Their name, email, job title, company and photo still update from the sync.
- You can still move them again at any time with Change Group.
- There is currently no indicator in the dashboard showing which participants were moved this way.
Moving a Large List?
For more than 15 participants, contact InGo Support with the event link, the group, and a list of participant emails, and we'll make the move for you.
Need a Participant to Follow the Sync Again?
Contact InGo Support with the event name, the event summary URL and the participants' emails. This can take a few business days.
Participants Removed After a Sync?
For events connected to Cvent, Bizzabo, RainFocus or Swoogo, InGo automatically removes participants who are no longer registered on the platform. This is separate from group changes.
For ASP, Sessionboard and Visit by GES, participants are not removed automatically. Contact InGo Support if any need to be removed.