Managing Users In InGo
Manage your team's access to InGo — directly, on your own schedule, without needing to contact support.
Overview
User Management allows Admins to add, edit, and remove team members directly within InGo.
Access is managed at the community level. Each user is assigned a single role that determines what they can do across all communities and events they have been granted access to.
User roles determine permissions within InGo. Separately, users may also be assigned as Event Owners within the Growth Report. Event ownership identifies who is responsible for executing an event's growth plan—it does not grant additional permissions.
Only users with the Admin role can access the User Management screen.
Getting Started
To access User Management:
- Log in to the InGo Admin Portal.
- Select User Management from the left-hand navigation menu.
NOTE: Only users with an Admin role can access the User Management screen.
If you do not see the User Management option, you may not have the required Admin role. Contact an existing Admin on your team. If you believe you should have Admin access, contact InGo Support.
Understanding Roles
Every user is assigned one role. Roles determine what a user is permitted to do within InGo.
Admin
Admins have full access to the communities they are assigned.
Admins can:
- View, create, edit, and delete events
- Access the User Management screen
- Add users
- Edit users' roles and community access
- Remove users from communities
Admins are responsible for managing both events and user access.
Community Manager
Community Managers have full access to the communities they are assigned but cannot manage user access.
Community Managers can:
- View events
- Create events
- Edit events
- Delete events
Community Managers cannot:
- Access User Management
- Add or remove users
- Change user roles or permissions
For many existing InGo customers, Community Manager most closely matches the permissions they have today.
Event Contributor
Event Contributors have limited access to the specific events they are assigned.
Event Contributors can:
- View assigned events
- Edit assigned events
Event Contributors cannot:
- Create events
- Delete events
- Access events outside their assigned scope
- Access User Management
This is the most limited user role.
For many InGo users, Community Manager access is what they most likely have today.
Event Contributor
Event Contributors have limited access to the specific events they are assigned.
Event Contributors can:
- View assigned events
- Edit assigned events
Event Contributors cannot:
- Create events
- Delete events
- Access events outside their assigned scope
- Access User Management
This is the most limited user role.
Adding a User
Adding a user is a simple three-step process.
Step 1 — User Details
Click + Add User.
Enter the user's:
- First Name
- Last Name
- Email Address
Click Next.
Step 2 — Assign a Role
Select the role that best matches the user's responsibilities.
If you're unsure which role to assign, refer to the Understanding Roles section above.
Click Next.
Step 3 — Assign Access
Select the community or communities the user should have access to.
For Event Contributors, you'll also select the specific events they should have access to.
Click Add User to finish.
The user's access is updated immediately.
Editing a User
To update a user's role or community access:
- Locate the user in the User Management list.
- Select Actions.
- Make the necessary changes.
- Save your updates.
Changes take effect immediately.
Removing a User
To remove a user's access:
- Locate the user in the User Management list.
- Select Actions.
- Choose Remove User.
- Confirm the action.
Removing a user immediately revokes their access to the selected community.
If the user still has access to other communities, they will continue to be able to sign in and access those communities.
Finding Users
The User Management table displays all users who have access to communities you administer.
You can quickly find users by:
- Searching by name or email address
- Filtering by role:
- All Users
- Admins
- Community Managers
- Event Contributors
Users who have access to multiple communities appear only once in the list. Their assigned communities are displayed within their access scope rather than as duplicate user records.
Frequently Asked Questions
Who can access User Management?
Only users assigned the Admin role (including Super Admins) can access the User Management screen.
What's the difference between an Admin and a Community Manager?
Both roles have full access to manage events.
Only Admins can manage users, assign roles, and control access.
How can I gain permissions to edit the Growth Report?
If you need to edit your Growth Report, contact your InGo Account Manager. They can help configure the appropriate permissions for your account.
Can a user have access to multiple communities?
Yes. A user can be granted access to multiple communities.
Can a user have different roles in different communities?
No. Each user has one role, and that role applies across every community and event they have been granted access to.
What's the difference between a User Role and an Event Owner?
A User Role determines what someone is permitted to do within InGo.
An Event Owner identifies who is responsible for executing an event's growth plan within the Growth Report. Event Owners receive ownership of an event for planning, execution, and follow-up activities.
Being assigned as an Event Owner does not grant additional permissions, and assigning a user role does not automatically make someone the Event Owner for an event.
Why can't an Event Contributor create an event?
Event Contributors are limited to the events assigned to them. Creating and deleting events is reserved for Community Managers and Admins.
Need More Help?
Still have questions? Reach out to our support team at support@ingo.me — we're happy to help.