How to Remove Participants

Sometimes a participant should no longer receive InGo outreach for your event. They may have cancelled, been added by mistake, or been uploaded as a test record. Participants can't be deleted directly from InGo Admin, but you can take them out of your active groups immediately by moving them into a dedicated suppression group.

Once a participant is in the suppression group, they are excluded from the outreach tied to their original group, including VIP Notifications, VIP Share in Email, and VIP Share links. You don't need to wait for the final deletion for this to take effect.

The process has four parts:

1. Create a suppression group for the event
2. Move the participants into that group
3. Check your VIP Notification schedule to make sure the suppression group has no sends
4. Contact InGo Support to have those participants permanently deleted

Before You Begin
Make sure you have The list of participants you want to remove.

Step 1: Create a Suppression Group

1. Open your Event Summary page
2. Scroll down to the Groups section and click + Create New
   
   
   
3. On the General tab, enter a clear Group Name, for example Suppress/Remove participants
4. Under What kind of participant?, select Other
5. Click Save and Close

Step 2: Move Participants Into the Suppression Group

1. On the Event Summary page, click Configure and select Registrants / Participants
2. On the Participants page, find the participants you want to remove. Use Filter by to search, or select a group on the left to narrow the list
3. Check the box next to each participant you want to move. The number selected appears above the table
4. Click Change Group
   
   
   
5. The Move Members modal appears
6. Select your suppression group and click Move Members
   

The Group column now shows the suppression group for each participant you moved. Choose the suppression group on the left to confirm everyone is there.

From this point, these participants are excluded from:

• VIP Notifications (as long as your schedule is set per group, see Step 3)
• VIP Share in Email
• VIP Share links

Step 3: Check Your VIP Notification Schedule

VIP Notifications can be scheduled for All Groups or for individual groups. An All Groups schedule sends to every group in the event, so participants in the suppression group would still receive those emails.

1. On the Event Summary page, click Manage Emails to open the VIP Notification schedule
2. Choose All Groups on the left and check whether any send dates are listed
   
   
3. If there are dates under All Groups, move them to the individual groups that should receive them:
   • Select each group that should receive VIP Notifications and use Add New Scheduled Date to add its send dates
   • Return to All Groups and click Delete next to each date
4. Select your suppression group and confirm it has no scheduled dates

Step 4: Ask InGo Support to Delete the Participants

Moving participants stops outreach, but the records stay in your event until InGo removes them. To have them permanently deleted:

1. Email support@ingo.me or submit a request through Contact Us
2. Include:
   • The event name and summary link
   • The name of the suppression group
   • A note asking InGo Support to delete all participants in that group

InGo Support will confirm once the participants have been deleted.

Quick Reference