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How to Check if Your VIP Notifications Were Sent

Confirm that a send went out, see how many participants received it, and find out why a group may have been skipped.

Step 1: Check the Groups Table

  1. Open your event's Event Summary page.
  2. Scroll down to the Groups section.
  3. Check the VIP Notifications Sent and VIP Notifications Clicked columns for each group.

This is the most reliable place to confirm a send by group.

Step 2: Check the Advocates Summary

At the top of the Event Summary page, open the Advocates dropdown to see overall VIP Notification activity for the event. This shows event-wide totals, not a breakdown by group, so use it together with the Groups table.

Step 3: Check the Schedule

In Manage Emails > Schedule, confirm the date you expected is listed for All Groups or for the group, and check Emails Send At and its timezone.

Why a Group or Participant Didn't Receive It

Reason How to check What to do
The group's VIPShare Emails toggle is off Manage Emails > select the group Turn the toggle on, then use Send Now or wait for the next date
The group has no post graphic Send Now is greyed out for the group Add a post graphic to the group
No date was scheduled for that group Manage Emails > Schedule (All Groups and the group) Add a date or use Send Now
The participant already shared The participant appears in your Advocates report Nothing. Participants stop receiving emails after they share
The participant unsubscribed Contact InGo Support Unsubscribed participants can't be emailed again by InGo
The participant joined after the send Date Created on the Participants report They'll receive the next scheduled send
The email went to spam or another inbox tab Ask the participant to search for the sender (info@ingo.me or your custom address) and the subject line Consider a custom sender domain or the Plain-text template

NOTE: If your event syncs from your registration platform, new registrants are added on the next sync (every 24 hours), so very recent registrants may not be included in a send yet.

Need a List of Who Received It?

InGo Admin shows counts, not individual recipients. To get a list of who received a specific send, contact support@ingo.me with your event name, the group, and the send date.